Returns & Refunds
Our simple return policy — what qualifies, how to start a return, and when to expect your refund.
Return policy at a glance
1
Request within 7 days
Contact support within 7 days of delivery for eligible items.
2
Get approval
Our team reviews your request and shares return instructions.
3
Send the item back
Pack the product securely with all accessories and original packaging when possible.
4
Receive refund
Approved refunds are processed within 5–10 business days after inspection.
Eligible for return
- Item received damaged, defective, or not as described
- Wrong product or variant was delivered
- Unused items in original condition with tags and packaging
Not eligible for return
- Items used, washed, or missing parts/accessories
- Products marked final sale or opened hygiene-sensitive goods
- Requests made after the 7-day return window
Refund method
For cash-on-delivery orders, approved refunds are issued via bank transfer or mobile wallet once the returned item passes inspection. You will receive confirmation by email when your refund is initiated.
Start a return
Include your order number, product name, and photos if the item is damaged. This helps us resolve your case faster.